Wednesday, November 16, 2011

Hospitality Courses – How to become Great Hosts to Our Global Guests

We will always be proud to show to the entire world the good things about us. We are ready to welcome people from other places and countries, and let them see and experience for themselves our beautiful attractions, amenities and facilities that they can enjoy and have the pleasure of being our guests.

As hosts, we want to show them that we are here to guarantee that their stay in our place will be the most memorable of all that they have been to.   We like to be remembered for our hospitality, service and the natural beauty of the country.  The hospitality and tourism industry will always enjoy an upturn if we are ready to respond to what the tourists, our guests, require to make their stay as pleasurable as possible.  Thus, we need to know the principles of being truly hospitable to them.  This includes knowing how to receive, entertain and show them our best practices.  We need to have the excellence in servicing their needs as they travel to our tourist attractions, stay at our resorts and hotels, and attend conventions and special events. While we can be naturally hospitable towards strangers, it would still be a good thing to study hospitality courses that will show us how to be professional in treating travelers and tourists.

Those who are trained in the hospitality industry will have the knowledge and skills to make guests happy and contented all the time during their stay.  They will be innovative in creating means to entertain and please the tourists so they remain as loyal clients who will come back again and again every year. Being involved in the hospitality business can be your ticket to a better lifestyle and if you are keen on taking hospitality courses, then you can start as soon as you finish.  You can work in hotels, resorts, and casinos all over the country in areas such as restaurant management and food preparation, lodging operations, event management, attractions or theme park management, and airline industry. You can also be a bar staff, wedding planner or a caterer. Finishing a course in hospitality can also be your launching pad to owning your own hotel, bar, café, resort, or restaurant as part of hospitality courses is small business management.

If you have excellent customer relations skills, you can take a front office training course. Here, you will learn the basics of being a hotelier such as reserving rooms for guests, welcoming walk-in hotel guests, arranging tours and business meetings, and how to handle guest complaints, among others. Some time or another, your hotel guests are bound to find themselves in embarrassing situations, and handling them can be quite a challenge.  This could be very sensitive and could make or break your career in the hotel business.  You will learn some very useful tips on how to handle these situations in one of your hospitality courses.

As a caterer or restaurant manager, you are expected to make sure that all your customers are always satisfied with the food you prepare for them.  You must ensure that your food is always of the highest quality and that the service you provide is excellent.  Part of restaurant managers’ responsibilities is to take care of staff recruitment, provide training to all employees, motivate them and organize shifts.  They are there to make sure that safety, health and hygiene regulations are met always. They are also expected to be there to welcome and show customers to their preferred table.

Other careers where your hospitality training will be useful are amusement park manager, conference manager, cruise director, banquet manager, convention services supervisor and customer service representative. All these career choices have one thing in common – being of service to others and being paid a good salary for it. But rendering such service is no simple matter and you need to know certain things to be good at it.  Great service can be done and all guests certainly appreciate excellent service when it is done to them.  Do you know how to be of great service if you are in the hospitality industry?  It all starts and ends with thinking like a guest and what a guest needs at any given moment, what he or she no longer needs, and what other needs they may have later. But knowing these things will be of no use if you cannot communicate these needs with other staff members. Thus, being able to communicate with others is also an essential requirement for all types of hospitality jobs.

Lifestyle Learning Direct has great hospitality courses which could point you in the right career path.  So think of being a great host to all kinds of guests and learn how to have other qualities needed to become part of the hospitality industry. You will not be disappointed that you chose this course.

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